No-shows, prepayment and the gentle cancellation policy

Polish therapists publish whole articles explaining why a cancelled session is still paid. The rule is fair — the hour was held for the client — but chasing it is uncomfortable, and it leaks into the relationship.

Make the rule visible before the client pays

Clients rarely object to a policy they agreed to up front. They object to a surprise. The fix is to show the policy at the moment of booking, in plain words, and ask the client to tick it.

• State the free-cancellation window in hours (24 h is common).
• Say what happens after it: the session is paid and not refunded.
• For online prepayment, ask the client to request the service within 14 days, as consumer law expects.

Let prepayment do the reminding

When a session is paid with BLIK at booking, nobody needs to send an invoice, nobody waits for a transfer, and a client who might have drifted away shows up. Reminders with the video link do the rest.

Sessio's booking page shows your cancellation window before payment, records the client's consent, and sends reminders with the private video link on its own.

And when life happens

A policy is a default, not a wall. Keep the discretion to waive a fee for illness or emergencies — prepayment just means the decision is yours, not a debt you have to collect.